Check In / Check Out:  Check-in is 4:00 P.M. on your arrival date. Check-out is by 10:00 A.M. on the day of your departure.

Payments:  50% of the total amount due is required at the time of booking. 30 days prior to arrival, the remaining 50% is due. If the booking is made within 30 days of arrival, the total amount is due.

Refundable Security Deposits:  All properties require a $500.00 security deposit. This deposit will be used to cover any property damage, vandalism and additional cleaning needs. If no problems exist, your security deposit will be refunded to you within 10 days after your departure by Company check or a credit to your debit or credit card.  The refund period may be longer if there are issues to be resolved. If the security deposit is not adequate to cover the full cost of missing items, damage done during the rental period, or additional cleaning needs, Bristlecone will take additional actions necessary to collect the required amount.

Forms of Payment:  We accept cash (US currency only), traveler’s checks, money orders, Visa, MasterCard, American Express, or Bank Cards. A $25 administration fee for insufficient funds will be charged.

Cancellations:  If we can re-book the property for the exact dates, you will receive a full refund less a $100 administration fee. If the property cannot be re-booked, you will receive a 50% refund. Cancellations made within 30 days of the arrival date unfortunately will not receive a refund owing to the probability that other reservation requests were denied due to the presence of your reservation. Any refund will be mailed or credited no later than 10 days after your originally scheduled departure date. Regrettably there are no refunds for late arrivals, early departures or no-shows.

Lodging Guarantee: Bristlecone and the property owners cannot be held responsible for unforeseen circumstances that may preclude you from the use of the property, including weather, fires, major property problems, negligence by a travel agent or transportation company, etc. In such an event, Bristlecone reserves the right to transfer the guest to another property at no additional charge.

Phone Service: Local phone service is available at all properties. Calling cards or collect calls are required for all long distance calls.

Housekeeping: Prior to your arrival the property is thoroughly cleaned and supplied with clean bedding, towels, soaps and paper products. A housekeeping fee is assessed on stays of 3 nights or more.

Access:  4 wheel or front wheel drive is recommended, and possibly required, during the winter and spring months.

Smoking: All properties are NON-SMOKING. If smoke is detected, the cost of cleaning or deodorizing the property will be deducted from your security deposit.

Pets:  Housetrained pets are allowed at certain properties. Type and size are a consideration.  If the owner of the chosen property agrees to allow your pet, a $30.00 non-refundable pet deposit will be assessed. If the pet causes excessive damage, additional costs will be drawn from our security deposit.

Trash Disposal: Please keep all trash in the animal proof trash cans provided for you. Bristlecone Vacation Rentals will remove the trash when the house is cleaned.